Thank you for being mindful when using your cosmetics and personal care products! We do strive to source organic ingredients whenever possible, but while we can say they're 100% natural and toxin-free, we can't guarantee they're 100% organic.

Yes, we can guarantee that our ingredients come from local and foreign suppliers, using sustainable and environmentally friendly crops and/or practices, always prioritizing local sources.

Yes, we definitely do not experiment on animals.

Most of our products are vegan, with the exception of a few that contain whole cow's milk, beeswax, and honey, all locally and sustainably sourced ingredients. Those that are vegan are labeled. We encourage you to check the ingredient list for details, as this is the case.

We recommend keeping them in a cool, well-ventilated place away from sunlight.

Our production line is made in small batches, and we are constantly manufacturing to keep our inventory fresh and stocked, ensuring you the best quality, whether you purchase directly from us on our website or at one of our partner stores.

All of our products are marked with an expiration date, and we recommend using them as soon as you purchase them to ensure their potency and effectiveness.

Except for our Milk Oatmeal Honey Soap, the others are, but we recommend always checking the full list of ingredients before making your purchase, so you can feel safe and at ease.

Yes, we even have two products designed to help you during this special stage: MAMÁ Oil and Shea + Calendula Body Cream, which help maintain skin elasticity and prevent stretch marks. However, each person is different, so we recommend reading the full list of ingredients before using them. If you have any questions, it's always best to consult your doctor.

Yes, all soaps are recyclable, and there are collection points from various recycling organizations across the country that accept them. Some of our products, due to their nature and intended use, come in PET containers, while others come in glass. We also use recycled paper to package our soaps, and our product labels are printed with eco-friendly inks.

It's a soap made with natural ingredients whose emollient, moisturizing, and in some cases healing properties help maintain smooth, healthy skin by nourishing it and preserving its natural moisture. Our soaps are handcrafted using the "cold process," a traditional method that preserves all the original properties of the natural oils used in their preparation.

All are made by combining extra virgin olive oil, high in vitamin E, a powerful antioxidant; palm oil, imported from Barú, which provides stability and firmness in our warm and humid climate; coconut oil, an emollient that produces a delicious lather; and castor oil, rich in fatty acids and highly moisturizing.

Yes, we use palm oil from local, sustainable crops, from former banana plantations in the Barú region of Chiriquí province, which have migrated to palm cultivation.

Remember that exfoliants are meant to remove the dead skin we constantly shed, but they're not soap. Therefore, we recommend bathing and/or washing the area where you'll be using it before applying it, so that your skin is clean of impurities. Once you've rinsed, apply it to damp skin using gentle circular motions to remove dead cells and let it sit on your body for a few minutes. Then rinse with cold or warm water, never hot, so that your new skin absorbs the oil and is completely moisturized and silky smooth.

This may depend on the area of ​​the body you're exfoliating. If it's rough areas that get very dry from exposure to the sun and/or air conditioning, such as your feet, heels, knees, and elbows, exfoliate at least twice a week. For the rest of your body, we recommend exfoliating at most once a week, and if you have sensitive skin, every two weeks should work for you.

Both options nourish and moisturize your skin. Choosing one or the other depends on which you prefer. Some people combine them, using oil in the morning because it's easier and lighter to apply, and cream at night, before bed, for more intense hydration.

Our body oils are 100% plant-based, so they absorb completely and quickly, leaving no residue that could stain your clothes. We recommend applying them with a gentle massage on damp skin (ideal after bathing), as the water helps distribute the oil easily and evenly. They also leave a satiny glow on your skin—very sexy!

Creams, on the other hand, are ideal for very dry and cracked skin, as they nourish your entire body more deeply, especially problem areas like elbows, knees, and heels. We recommend applying them daily with a relaxing massage for greater penetration.

It's a basic routine that allows you to keep your skin really clean, toned, and moisturized.

• Start with a two-step cleansing routine—a double cleanse—where you first remove makeup and environmental residue with Enzymatic Oil, then deeply cleanse your skin with the Bio Enzymatic Gel or Facial Soap of your choice. You can also combine the Clarifying Facial Scrub with this routine for regular cell renewal and oil and breakout control.
• We continue with the Facial Water, Rose of Jamaica, for all skin types, which tones, hydrates and helps tighten pores, preparing your face for the Hydrating Repair Serum, with a light, fast-absorbing texture that restores and retains moisture in your skin.
• Finally, apply 3-4 drops of the Repairing Oil, which seals in moisture while nourishing and moisturizing your skin, giving it radiance and softening fine lines.

Dehydration can affect any skin type, not just dry skin. It occurs when the skin loses its ability to retain moisture, a situation that is different from its ability to produce sebum/oil. It tends to be more common in very dry climates, if you spend a lot of time indoors with air conditioning, and if you also don't drink enough water, don't eat a balanced diet, and/or suffer from lack of sleep and stress. The end result is the same: a dull, rough, and lifeless complexion.

To keep your skin always fresh, hydrated and toned, we recommend using our Jamaican Rose Facial Water, followed by the Hydrating Repair Serum, after deeply cleansing your face.

It basically consists of a first step where you remove sunscreen, makeup, and/or residue from environmental pollution that accumulates on your face throughout the day, followed by a real, deep cleansing of your face.

To start, we recommend applying Enzymatic Oil with a gentle massage to dissolve dirt deposited from the environment, as well as all facial makeup, including mascara and eye shadow, and any remaining sunscreen you may have used.

As a second step, wash your face with the Bio Enzymatic Gel or Facial Soap of your choice to remove any remaining residue, leaving your skin immaculate.

For facial cleansing, we recommend the Enzymatic Oil, Bio-Enzymatic Gel, and Pink Clay and Shea Butter Soap, ideal for sensitive skin. Even if you have combination skin (normal/oily or dry/oily), your sensitive skin is still prevalent, and harsher products could damage it. For the body, we recommend the Baby soaps with Calendula and Chamomile extract, the Avocado with Rosemary soap, and the Papaya with Honey soap, all of which are super gentle and offer anti-inflammatory and regenerative properties for delicate and sensitive skin.

All of them!! The Repairing Oil combines the benefits of 10 precious virgin oils loaded with retinol, Omega 3, 6, and 9 fatty acids, Vitamins A, E, and an additional Vitamin C, which nourish, revitalize, and brighten your face. It's ideal to use alone or combined with your regular moisturizer, at night as the last step of your routine, and in the morning before applying makeup.

Depending on your skin type, we recommend it for the most fragile and sensitive areas such as the eyes, expression lines, décolletage, and neck, but you can also apply a couple of drops to your entire face, especially the drier areas.

If you feel your skin is normal and/or oily, you can mix a couple of drops with your regular moisturizer in the palm of your hand before applying it to reap all its benefits without saturating your skin.

Yes, we have secure servers that use the SSL (Secure Socket Layer) protocol when transmitting or receiving your personal information. Additionally, we maintain high security standards and do not store your payment information. Our banking providers are highly reputable and comply with PCI DDS (Payment Card Industry Data Security Standard).

Furthermore, the payment process operates on a secure server using the SSL (Secure Socket Layer) protocol, and we do not access or store sensitive data from your payment method. Only the corresponding entity, the payment processor, has access to this data, and only for the purpose of managing payments and collections.

You can purchase all of our products on this website, as well as at our physical store in Panama City. You can also check which of our partner stores is closest to you.

Yes, you can choose to pick up your purchase at our store. You can see our hours in the Contact section. Also, check our social media channels for updated hours, which may vary during certain times of the year.

Yes, both in Panama City and to the rest of the country, to destinations served by Uno Express.

You'll see updated shipping costs once you enter your address at checkout. For your reference, we work with our friends at ASAP Mensajería, with whom we offer a flat rate of $4.50 within the Panama City metropolitan area and $6.50 outside the city.

The metropolitan area includes: Old Town, Calidonia, Bella Vista, Banking Center, Marbella, Obarrio, El Cangrejo, Paitilla, Punta Pacifica, San Francisco, Coco del Mar, La Loceria, El Dorado, Betania, Costa del Este, Chanis, Pueblo Nuevo, Dorado Lakes, Panama Highlands, Miraflores.

The city's outskirts include: Villa Lucre, Brisas del Golf, Cerro Viento, San Antonio, Llano Bonito, Juan Diaz, Santa Maria, Costa Sur, Albrook, Ancon, Balboa, Diablo, City of Knowledge/Clayton, San Miguelito.

INTERIOR OF THE COUNTRY
We ship domestically using Uno Express for a flat rate of $6.50, which will be included in your total bill once you confirm your preferred carrier.

We have now launched international shipping to all countries in the Americas and the Caribbean, as well as Europe, using DHL services. The shipping cost will be reflected in your shopping cart once you enter your destination country and detailed shipping address. Some countries apply customs fees, import taxes, and/or sales taxes (VAT), which you must pay directly when the package arrives in your country.

We know you want to enjoy your products right away!!

For shipments within Panama City, they will take 24 to 48 hours at most to arrive. If you are located in the interior of Panama, once payment for your purchase is received, it will be taken to the shipping company within 24 to 48 hours (business days) for shipment to your city. Once we have the invoice ready, we will contact you with a copy so you can claim it without any problems.

If it's an international purchase, once you've created the shipping guide with DHL, you'll receive an email with the tracking number so you can check the estimated arrival date of your purchase. Please note that shipping times may vary as they depend on the time it takes for the customs office in your country to process your shipment.

Yes, we love gifts! We pack in bags and boxes depending on the number of items you include. Please let us know in the comments of your order that you need it as a gift, and we'll gladly wrap it for you. If you'd like to add a personalized message to the card, don't forget to let us know!

If you'd like to receive a product regularly, e.g., soaps every month, place your initial order on the page and let us know in the comments that you'd like to receive the same order regularly, every month. We'll be happy to coordinate with you so you can receive them regularly and enjoy them without interruption. In these cases, the order will be billed monthly upon delivery.

Orders can only be canceled or modified if they have not yet been shipped and/or delivered to the customer. Once your order has been shipped and/or delivered, we cannot make changes or cancellations.

Our production line is in small batches and works constantly to ensure we always have inventory of all our products. However, if we happen to have an item out of stock, you can still add it to your shopping cart to place your order. We will contact you to let you know when it will be available again and coordinate delivery.

For orders placed through our website, we accept bank transfers/Yappy payments and VISA and MasterCard credit cards for local orders. For international orders, we only accept VISA and Mastercard credit cards.

If you wish to pay by bank transfer, you can still complete your purchase. Your order will remain pending delivery until we verify receipt of payment. Please include your purchase ID to identify it and proceed with the process and schedule delivery.

If you decide to visit us in person at our location, we gladly accept payments by VISA/MasterCard credit card, Clave debit card, cash, and Yappy.

This is an extremely unusual situation for us, but if this is the case, please contact us immediately at emelysnaturals@gmail.com or WhatsApp (+507) 6344-3506 , and we will resolve the situation as soon as possible.

Oops!! This situation is rare, but if it happens please write to us immediately at emelysnaturals@gmail.com or WhatsApp (+507) 6344-3506 , and we will resolve the situation as soon as possible.

Our goal is to help you choose the products that are perfect for you and help you maintain healthy and balanced skin, and we trust that you will be completely satisfied once you try them, so if you have any problem with any of our products, whether you bought it directly from us or through one of our partner stores, do not hesitate to write to us immediately at emelysnaturals@gmail.com or write to us at whatsapp (+507) 6344-3506 , to help you resolve the situation immediately.

The only information we need from you is your contact information: email, phone number/cell phone number, and your complete and detailed physical address to process your order. This information remains in our database and is not used or shared with anyone. As we mentioned in previous comments (security question on our website), the bank processing your payment processes your information directly, exclusively for the collection and payment process.